Return & Refund Policy

We refund strictly to the original payment method used during the transaction. This includes PayPal accounts, Credit Cards, or Bank Transfers.

Once your return is received and inspected (verifying the defect or sealed status), the refund process starts immediately. The amount will be transferred within 3 business days.

No. Every product contains a sticker that indicates if the box has been opened. If this sticker is broken, we cannot accept the return unless the device has a manufacturing defect.

The shipment cost must be paid by the customer when sending the item back to our company.

We accept returns for products affected by shipping damages. Please document the damage with photos immediately upon receipt and contact us.

The 15-day return window refers to calendar days starting from the day you received your purchase.

Simply contact us via email with your order number and the reason for the return (defect or return of unopened item).

Yes, if a product is defective, we can exchange it for a new unit after inspecting the returned item.

A manufacturing defect refers to technical faults present upon arrival (e.g., device not powering on, screen errors) not caused by user misuse.

Yes, all returns must include original packaging. For voluntary returns, the packaging must be unopened.

Original shipping costs are refundable if the return is due to our error or a defect. For change-of-mind returns, shipping is not refunded.

Currently, we only accept returns via shipping to our designated warehouse address provided in the return email.

Please provide a detailed description and photos/videos of the defect in your initial email to speed up the process.

We will request your IBAN details to transfer the refund back to the same bank account used for purchase.

Yes, adhering to the same policies. The customer is responsible for international shipping costs and customs duties if applicable.

Yes, please contact us immediately. If the item has not been dispatched, we can cancel and refund fully.

Yes, the 15 days include weekends and holidays.

Any damage to the tamper sticker allows us to classify the item as "opened." Returns may be rejected if this seal is not pristine.

No, we do not charge restocking fees for items returned in their original, unopened condition within the 15-day window.

The specific return address will be provided in the email response after you contact us to initiate the return.